Cancellation Policy
Cancellation Policy – KisanMitra
Effective Date: May 18, 2026
Thank you for shopping with KisanMitra.
This Cancellation Policy explains the terms under which orders can be cancelled on our platform.
1. Order Cancellation by Customer
Customers may request cancellation of an order under the following conditions:
- The order has not yet been shipped or dispatched
- Cancellation request is made within a reasonable time after placing the order
Once the order is shipped, cancellation requests may not be accepted.
2. How to Request Cancellation
To cancel your order, contact our support team with your:
- Order ID
- Registered mobile number
- Reason for cancellation
Support Contact:
📞 Customer Support: +91 99264 38886
3. Refund for Cancelled Orders
- Prepaid orders cancelled before dispatch are eligible for a full refund
- Refunds are generally processed within 5–7 business days
- Refund amount will be credited to the original payment method or bank account
4. Cancellation by KisanMitra
KisanMitra reserves the right to cancel orders due to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent transactions
- Incomplete or incorrect customer details
- Technical or operational issues
In such cases, eligible refunds will be processed accordingly.
5. Non-Cancellable Orders
Orders may not be cancelled if:
- The product has already been shipped
- The order is out for delivery
- Special order or customized products have been processed
6. Contact Us
For cancellation support or assistance, contact us:
📞 Customer Support: +91 99264 38886
